Cookie policy

The safety and confidentiality of the personal data we process, are a key concern for us. Moreover, we wish to be very clear and transparent about what happens when we collect and use your personal data, in this case when we place cookies on your device and collect those cookies afterwards. Hence this cookie policy.

Cookies are small text files which are placed on your computer when you visit our website (https://www.ophtalmoservice.be/). Cookies help us to do different things, such enabling certain features on our website or measure how visitors such as you use our website.

1. WHAT IF THIS COOKIE POLICY DOES NOT ANSWER ALL OF YOUR QUESTIONS?

The data protection laws oblige us to provide you with quite a lot of information, so please bear with us. Should you have further questions regarding the processing of your personal data, do not hesitate to contact us via e-mail: privacy@ophtalmoservice.be. 

2. WHO IS "WE"?

Whenever you see a reference to “we” in this privacy policy, it actually refers to Ophtalmo Service:

Ophtalmo Service Bv
Industriepark De Bruwaan 5,
9700 Oudenaarde
Belgium

Company number 0642.908.278
RPR/RPM Ghent, section Oudenaarde
Tel.: +32 (0)55 31 30 38 

Ophtalmo Service is responsible for collecting and processing your personal data as explained in this cookie policy. 

3. WHICH COOKIES DO WE USE AND WHY?

When you use our website, we will place the following cookies:

We are required to place the hs_js and PHPSESSID cookies. You cannot choose whether or not we use these cookies, since they are mandatory for the website to operate.

For the _gat, _ga and _gid cookies we require your prior consent. 

You can give your consent by clicking the appropriate button in the cookie banner. You can withdraw your consent at any time by deleting the cookies stored in your browser. You can find more information on how to do this on the websites of the respective browser manufacturers:

1. Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies 

2. Safari: https://support.applcom/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

3. Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences  

4. Chrome: https://support.google.com/chrome/answer/95647?hl=en 

5. Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq

4. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We will not share your personal data with anyone but the people working for Ophtalmo Service, as well as our suppliers who help us process your personal data. Anyone who has access to your personal data will always be bound by strict legal or contractual obligations to keep your personal data safe and confidential. This means that only the following recipients will receive your personal data:

1. You;

2. Ophtalmo Service's staff and suppliers.

Your personal data are not sent outside the European Economic Area by us (the European Economic Area consists of the EU, Liechtenstein, Norway and Iceland).

5. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Your personal data are only processed at the first moment of collection. Afterwards we immediately use the anonymization features of Google Analytics to ensure that any information collected via cookies is anonymized. Please note, however, that the _gat, _ga and _gid cookie remain on your device for the whole duration of the indicated lifespan (unless you delete them manually). Each time you visit our website, these cookies will be collected again.

6. WHAT DO WE DO TO KEEP YOUR PERSONAL DATA SAFE

As explained earlier, the security and confidentiality of all data we process is very important to us. We have also technical, organizational and contractual measures to ensure that our infrastructure, systems, applications, premises and processes are and remain safe.

7. WHICH RIGHTS DO YOU HAVE WITH REGARD TO YOUR PERSONAL DATA?

When we collect and use your personal data, you enjoy a right of access, correction, erasure, data portability as well as restriction and opposition to processing your personal data. Note, however, that where it concerns personal data processed through cookies, we anonymize immediately. We are no longer processing any personal data, hence no rights can be granted. 

If you have any complaint regarding the processing of your personal data by Ophtalmo Service, you may always contact us via the e-mail address mentioned above. If you remain unsatisfied with our response, you may file a complaint with the competent data protection authority, i.e. the Belgian data protection authority (https://www.dataprotectionauthority.be/)